Please be aware of the following:
  • Make sure your device is not auto-filling when you enter the text.
  • Make sure you did not make a typo.
  • There are NO cap letters or spaces!
  • Make sure that your browser is up to date.
  • Make sure your browser or device settings are not interfering.

Troubleshooting tips

Please try more than once. 95% of the time it is a typo, even when you are sure you did not make one.

The quickest fix is to try is to use a different browser than the one that did not work.

Try a different device, it may be your settings or your device is too old to work correctly.

If none of that works, please feel free to contact us and we will assist you
but please be nice! There is no reason to insult or threaten us. We are here to help you!

We do this part time on top of our other careers so it may take up to 24 hours to get back to you.